FAQs

For all Management Courses the E-Learning Centre will be issuing a certificate of completion upon a successful completion of +75%

For the PCST course a certificate of completion can be obtained from your the distributor that provided you with your PIN #.

You must contact a Distributor to obtain a PIN # and costing information. You can access a list of distributors from the 'Distributor Listing' page from the E-Learning Centre.

You will need to ensure you have:

1. Intel Pentium II/III or higher, or AMD equivalent
2. 128MB system memory
3. 200MB available hard disk space
4. CD-ROM drive / DVD drive – this is only required if you are completing a CD version
5. Sound card and speakers or headphones
6. Windows 2000 or Windows XP SP2
7. Internet Explorer 5.01 SP1, 5.5 SP2, 6.0 SP1
8. High Speed Internet (dial-up may cause your program to not launch or function)

You will require a PIN # to access our online courses. A PIN # can be obtained from a Distributor. You can access a list of distributors from the 'Distributor Listing' page from the E-Learning Centre.

Your Username and password will be created by yourself.

1. Your Username must be a valid email address. i.e. test@sympatico.ca as you will receive a confirmation email of your enrollment and confirmation email of your successful completion of a course.
2. Please ensure you are not using an email address of a learner that may potentially enroll in one of our online courses, as the system will only allow an email address to be used the one time.
3. Your password can be anything that you choose there are no minimum requirements.

You can create a free email account from www.hotmail.com.

You can obtain the latest version of flash from two locations.

1. You can go directly to the Adobe Website for the free download.
2. You can also obtain a full version of flash from 'Getting Started' on E-Learning Centre.

A bookmark is an easy way to find your place in the course you are completing. This will allow a learner to exit the course and return at the exact same spot they left off without having to start over. It works in the same fashion as placing a dog ear in a book you are reading.

Ensure you have latest version of Flash. You can download the latest version from Adobe Website for the free download.

Please ensure to turn-off your pop-up blockers.

1. Click tools from Internet Explorer
2. Click Pop-up blockers
3. Click turn off pop-up blockers

A Pop-Up Blocker assists in stopping pop-up windows from interrupting your time online.

This information can be found in the Tutorials.