FAQs

1. How do I obtain my certificate of completion?

For all Management Courses the E-Learning Centre will be issuing a certificate of completion upon a successful completion of +75%

For the PCST course a certificate of completion can be obtained from your the distributor that provided you with your PIN #.

2. How do I obtain a PIN #?

You must contact a Distributor to obtain a PIN # and costing information. You can access a list of distributors from the 'Distributor Listing' page from the E-Learning Centre.

3. What hardware/software requirements are required to be able to complete the CSC's online courses?

You will need to ensure you have:

Intel Pentium II/III or higher, or AMD equivalent
128MB system memory
200MB available hard disk space
CD-ROM drive / DVD drive – this is only required if you are completing a CD version
Sound card and speakers or headphones
Windows 2000 or Windows XP SP2
Internet Explorer 5.01 SP1, 5.5 SP2, 6.0 SP1
High Speed Internet (dial-up may cause your program to not launch or function)

4. How do I enroll for an Online Course?

You will require a PIN # to access our online courses. A PIN # can be obtained from a Distributor. You can access a list of distributors from the 'Distributor Listing' page from the E-Learning Centre.

5. When I enroll it asks for a Username and Password, where do I obtain this Username and Password?

Your Username and password will be created by yourself.

Your Username must be a valid email address. i.e. test@sympatico.ca as you will receive a confirmation email of your enrollment and confirmation email of your successful completion of a course.
Please ensure you are not using an email address of a learner that may potentially enroll in one of our online courses, as the system will only allow an email address to be used the one time.
Your password can be anything that you choose there are no minimum requirements.

6. How do I obtain an email address if I do not already have one?

You can create a free email account from www.hotmail.com.

7. How to I obtain the latest version of FLASH?

You can obtain the latest version of flash from two locations.

You can go directly to the Adobe Website for the free download.
You can also obtain a full version of flash from 'Getting Started' on E-Learning Centre.

8. What is a bookmark?

A bookmark is an easy way to find your place in the course you are completing. This will allow a learner to exit the course and return at the exact same spot they left off without having to start over. It works in the same fashion as placing a dog ear in a book you are reading.

9. Why can I not launch my course?

Ensure you have latest version of Flash. You can download the latest version from Adobe Website for the free download.

Please ensure to turn-off your pop-up blockers.

Click tools from Internet Explorer
Click Pop-up blockers
Click turn off pop-up blockers

10. What is a pop-up blocker?

A Pop-Up Blocker assists in stopping pop-up windows from interrupting your time online.